Customer dispute and reconciliation exec; ftc)

Position: Customer dispute and reconciliation exec (3 month ftc)
We're recruiting on behalf of a Group Company home to a portfolio of reputable global brands. They're looking for a Customer Transactional Dispute and Reconciliation Executive to join their team, playing a key role in maintaining healthy cash flow and driving down aged debt. This is a fantastic opportunity for a detail-oriented individual to gain hands-on experience across invoicing, chargebacks, and dispute resolution, working closely with customers and internal departments to keep transactional processes running smoothly.

NB Thsi si a 3 month contract with a view to turn permanent Main responsibilities will include:
Uploading customer invoices to customer portals and EDI systems, ensuring accuracy and compliance with customer requirements Monitoring invoice status, resolving upload failures, and maintaining accurate submission records Investigating customer deductions, chargebacks, and disputed invoices to identify root causes Gathering supporting documentation, including proofs of delivery, signed delivery notes, and pricing agreements Submitting chargeback disputes through customer portals and tracking them through to resolution Escalating high-value or complex disputes where appropriate Producing weekly reports covering outstanding chargebacks, resolved disputes, and recovery values Identifying recurring issues and recommending process improvements

Person specification:

Basic experience or an internship in a similar administrative or operations-based role Strong proficiency in Excel High level of accuracy and attention to detail when handling data Confident troubleshooting basic technical issues and liaising with other departments to resolve them Strong communication skills, with the ability to manage customer queries professionally