Hire Controller

Hire Desk Coordinator

London - Near Wembley

Salary - £32,000 - £34,000

NEOS Engineering are working with a well-established specialist in the hire, sales, and service client that are searching for a Hire Controller to join thier business. This dynamic company supplies a wide range of high-quality plant to the construction, demolition, and groundwork sectors and as a Hire Controller you will be support this function of the business. Priding itself on excellent customer support and rapid response times.

They are currently experincencing continued growth which is the resaon for the new position for a Hire Controller to join them, as this is a growth hire they are looking for an experienced Hire Controller.

Key Responsibilities:

Handling incoming enquiries from new and existing clients, providing quotes and advice on equipment availability
Coordinating the scheduling and allocation of machinery to ensure timely fulfilment of customer needs
Managing administrative tasks, including processing hire agreements, related paperwork, and compliance documentation (e.g., inspection records and certifications)
Organising logistics, including deliveries and collections to/from customer sites
Working closely with haulage providers to source quotes, arrange bookings, and verify invoices
Utilising in-house fleet management systems to track equipment status, log costs (e.g., transport and accessories), and maintain accurate records
Delivering exceptional customer service standards at all times
Building strong relationships with clients, suppliers, and internal teams
Responding promptly to client enquiries and site-specific requirements
Coordinating equipment transfers and movements as needed
Raising purchase orders and processing customer invoices
Preparing ad-hoc reports for management or clients as required

Ideal Candidate:

Previous experience in a hire desk, rental coordination, or administrative role within plant hire, tool hire, construction equipment, or a similar fast-paced environment
Strong organisational skills with the ability to multitask and prioritise in a busy setting
Excellent communication skills, both verbal and written, with a professional telephone manner
Proficient in Microsoft Office; experience with hire/rental software (e.g., Syrinx, Insp Hire, or similar) is advantageous but not essential
A proactive team player who thrives on delivering high levels of customer satisfaction
This is an excellent opportunity to join a reputable company offering a supportive team environment and opportunities for development.

Apply with your upto date CV and one of our team will get back to you, if suitable