Senior Maintenance Administrator

Position: Senior Maintenance Administrator (Permanent)
Senior Maintenance Administrator

South Chingford, East London | Full-time | Permanent
Salary: £30,000 – £32,000

We are recruiting on behalf of a well-established and growing social housing maintenance contractor, who are looking to appoint an experienced Senior Maintenance Administrator - with knowledge of Schedule of Rates (SOR), to join their Property Services team.

This is an excellent opportunity for a confident office professional with strong social housing maintenance experience, ideally with a background as a Planner / Scheduler / Coordinator. You will play a key role in supporting operational delivery, managing job flow, and acting as a central point of contact between operatives, clients, and residents.

The Role:

As a Senior Maintenance Administrator, you will support the day-to-day administration of responsive and planned maintenance works, ensuring jobs are managed efficiently from start to finish and KPIs are consistently met.

Key responsibilities include:

* Coordinating the administration of responsive and planned maintenance works

* Booking, scheduling, and monitoring repair and maintenance jobs through to completion

* Managing operatives’ diaries, workloads, and appointments

* Ensuring accurate use of SORs, job coding, and system updates

* Acting as a key point of contact for client and resident enquiries

* Supporting supervisors and contract managers with reporting and administration

* Liaising with clients, subcontractors, operatives, and internal teams

* Proactively identifying and resolving issues to maintain service delivery

* Supporting junior administrators where required

* Maintaining high standards of data accuracy, compliance, and record keeping

About You:

To be successful in this role, you will have:

* Proven experience as a Senior Maintenance Administrator or in a similar role

* Previous experience within the social housing maintenance sector

* Strong working knowledge / experience of SORs (Schedule of Rates)

* Experience managing high volumes of maintenance jobs

* Strong IT skills, including Microsoft Word, Excel, and maintenance management systems

* Excellent communication and customer service skills

* Strong organisational skills with the ability to work to tight deadlines

* A proactive, solution-focused, “can-do” attitude

* Ability to work independently while contributing positively to a team

What’s on

Offer:

* Salary: £30,000 – £32,000

* Regular salary reviews

* Full-time, permanent position

* Immediate start available

* Pension scheme

* Employee health and leisure benefits, including:

* Cashback on everyday healthcare costs (GP, dental, optical, prescriptions)

* Access to virtual GP services

* Employee Assistance Programme (EAP)

* Wellbeing support and discounts

* 20 days annual leave + 8 bank holiday