Customer Experience Administrator. Education & Training

Start your career or your next chapter with one of London s leading maintenance service companies.

Masterfix is a fast-growing, award-winning property maintenance and technical services business working across prime residential, commercial, and mixed-use developments in London. We are known for our high standards, professional team, and commitment to exceptional customer service.

We are now looking for a Customer Experience Administrator to join our team at our Kennington office.

This role would suit:

• A school leaver or college leaver looking to build a long-term career in a growing business

• Or someone seeking a new challenge, who enjoys organisation, communication, and being at the heart of a busy operation

About the Role

As a Customer Experience Administrator, you ll be a key part of the customer journey ensuring jobs are raised accurately, clients are kept informed, engineers are supported, and compliance documentation is issued on time.

You ll be the friendly, professional voice our clients rely on, and an essential support to our operations and engineering teams. Attention to detail is critical, as accuracy and communication are central to our service promise.

Key Responsibilities

Client Orders & Administration

• Accurately raise and process client orders

• Maintain up-to-date records and support invoicing processes

Engineer Scheduling Support

• Work closely with the scheduling team to allocate engineers correctly

• Monitor job progress and communicate changes or updates

Client Communication

• Provide clear, timely updates to clients on job status

• Answer incoming calls professionally, resolving queries or directing them appropriately

Compliance & Documentation

• Issue compliance certificates promptly after job completion

• Upload documentation to internal systems and client portals

Team & Office Support

• Support the wider customer experience team with administration

• Contribute ideas to improve processes and customer experience

What We re Looking For

Essential

• Strong organisational skills and attention to detail

• Confident and professional telephone manner

• Good written and verbal communication skills

• A positive, proactive attitude and willingness to learn

Desirable

• Previous experience in an office, customer service, or administrative role (not essential)

• Interest in property, construction, engineering, or technical services

• Ability to work well in a fast-paced environment

Full training will be provided.

What You ll Get in Return

• A supportive team environment with clear structure and leadership

• Full training and ongoing development

• Genuine career progression opportunities within a growing business

• Exposure to a professional property and technical services environment

• Competitive salary (dependent on experience)

• Stable, office-based role in Kennington, London