IT Operations Administrator

IT Operations Administrator – Tip Top Job

An opportunity has arisen for an IT Operations Administrator to join a well‑established IT solutions provider (reseller). The role supports SME and enterprise clients with hardware, software, cloud services, and managed IT support.

The role offers a salary range of £35,000 – £40,000 and hybrid working options after probation.

• Sales support including pricing, documentation, deal registration, and order status updates.
• End‑to‑end order management from placement to delivery, ensuring accurate CRM and system records.
• Vendor and distributor liaison for pricing, availability, lead times, and portal management.
• License, subscription, maintenance, and renewal tracking with proactive notifications.
• Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
• Credit control support, payment chasing, and coordination with finance/accounting systems.
• First‑line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
• Contract, SLA, database, and compliance (including GDPR) management.

• Previous experience as an IT Sales and Operations Administrator, Sales Support Administrator, Operations Coordinator, or a similar role in an IT reseller, MSP, IT solutions provider, or technology‑led organisation.
• Strong administrative and organisational skills.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Proficiency in Microsoft 365 (Outlook, Excel, Word).
• Experience with CRM systems (e.g. Hub Spot, Salesforce) is desirable.

• Competitive salary.
• Opportunity to grow within a fast‑moving IT business.
• Supportive and collaborative team environment.
• Exposure to leading technology vendors and solutions.
• Ongoing career development opportunities.

Location:

London, England, United Kingdom
Hybrid working after probation.

This role is open and currently accepting applications.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003. We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources Ltd may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website.

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EEO Statement
:
We are an equal opportunity employer. We welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, gender identity, sexual orientation, citizenship, disability status, age, or any other characteristic protected by law.