Adults Admin Support Officer

Adults Admin Support Officer

Scale 5 – SO1

Permanent

Part-Time 21hrs

Civic Centre, Twickenham

Salary £17,805 Scale 5 (pro-rota £30,510)

A vacancy has arisen within the Business Support and Adults Admin Support Service (AASS) Adult Social Care and Public Health directorate.

We are looking for an Admin Support Officer who is well-organised, motivated, and flexible individual to fill a part-time (21hrs) post within the Business Resources Division, Adult Social Services, located in Twickenham.

The successful candidate will be required to provide key support service to front line operational areas. You would be part of a team led by the Business Support Manager in the provision of a resilient administrative service.

The post requires the successful candidates to work flexibly within the team, covering for colleagues as required.

The role is varied and involves supporting Adult Social Care colleagues to help vulnerable residents. It requires proven administrative experience and excellent IT skills, including strong knowledge of the Microsoft Office 365 suite. The post holder must demonstrate high-level communication skills, attention to detail, and the ability to self-manage competing priorities daily.

This is a fast‑paced role that offers a fantastic opportunity to develop new skills, gain knowledge, and build experience to support future career progression. These posts provide an excellent platform to grow and acquire desirable skills for advancement.

• Have proven experience in end‑to‑end meeting support—before, during, and after meetings:
  • Pre‑meeting:
    Plan and prepare effectively, including booking rooms, inviting attendees, and preparing and distributing agendas and papers.
  • During the meeting:
    Take clear, accurate, and impartial notes/minutes, capturing decisions, actions, and owners in real time.
  • Post‑meeting:
    Produce and circulate professionally formatted minutes promptly and track follow‑up actions to completion.
  • You’ll be comfortable working to deadlines, maintaining confidentiality, and using standard Council minute templates and Outlook to manage invitations and distribution.
• Deal with internal/staff customers, by phone, email and face‑to‑face, resolving queries at first point of contact, where possible, including dealing with matters of a sensitive and confidential nature.
• Produce a variety of high‑quality documentation (advanced Word, and Excel), accurately and to deadline.
• Provide support for Panel meetings, booking rooms, managing invitations via Outlook, and attendance rotas. Provide accurate and timely meeting minutes and actions.
• Update and maintain databases accurately, collating statistical information and reports as directed, including social care databases.
• Be proficient in Microsoft Outlook, with experience managing a busy shared mailbox using categories, alerts, sensitivity labels and follow‑up actions to ensure efficient communication and organisation.
• Support MARAC by researching and collating highly sensitive information for the Adults social care representatives. Ensure the information is accurate, appropriately presented and delivered on time.
• Undertake daily administrative tasks, such as managing and delegating from a shared electronic mailbox, booking interpreters, translation, scanning, photocopying, stationery supplies, as required.
• Process invoices, raise purchase orders, track receipts using the online finance system, and resolve related queries promptly and accurately.
• Send sensitive documents on behalf of colleagues via shared mailbox and system database.

Please submit a supporting statement that demonstrates how you meet the criteria outlined in the Person Specification Requirements section of the job profile. Applications without a supporting statement will be rejected.

Unfortunately, once an application has been rejected, we cannot accept resubmissions, as this would disadvantage candidates who followed the instructions correctly.

For an informal discussion please contact Tina Maidman, Business Support Manager (AASS), tina.maidman@ .

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