Resident Liaison Officer

Position: Resident Liaison Officer (Permanent)
A respected, award-winning construction firm operating across London and the Southeast is looking for a Resident Liaison Officer to assist with façade, restoration, and fire safety initiatives. The company prides itself on delivering exceptional construction projects while maintaining professional, transparent, and resident-focused communication.
This role blends project support with resident engagement duties, acting as a central contact for building occupants while assisting project teams in achieving milestones.
Core Responsibilities

* Act as the primary contact for residents, responding to enquiries and providing timely updates

* Assist Project Managers in coordinating delivery teams, surveys, and resident access arrangements

* Maintain weekly quality checklists to track compliance and identify missing project documentation

* Facilitate resident communications, including organising or attending meetings and issuing project updates

* Establish and manage digital project records using SharePoint, ensuring all files are accurate and compliant

* Track project milestones such as valuations, handovers, and post-completion periods

* Support timesheet collection and submission to finance teams

* Capture and organise visual content to showcase project progress and marketing material

* Archive project documentation in line with GDPR and company procedures

* Provide general administrative support to ensure smooth project delivery
Candidate Profile

* At least 2 years’ experience in a comparable role

* Proficient in Microsoft Office and comfortable with IT systems

* Strong organisational skills with keen attention to detail

* Excellent interpersonal and communication abilities

* Professional, reliable, and service-oriented

* Positive, proactive mindset with a collaborative approach

* Capable of supporting teams to meet deadlines and maintain high standards
What's in it for you
* £33,000 - £38,000

* Excellent progression opportunities

* Warm company culture and collaborative work environment

This role offers a great opportunity for an enthusiastic professional to grow within a supportive, quality-driven construction environment