Student Course Administrator

Overview

Exciting opportunity has arisen for a Student Course Administrator to join a leading London University. This crucial role will provide high-quality, front-line support to students, staff and visitors by delivering efficient customer service, accurate information and timely administrative assistance across the Organisation.

• To deal with a wide range of general enquiries by phone, email and in person, from students, prospective students, members of the public and visitors to the School, supplying information or referring the query on as appropriate
• To deliver the highest level of customer service to all the School’s stakeholders
• To act as the first point of contact for student enquiries
• To be pro-active in handling enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted
• To provide accurate, thorough and informative information to prospective, current and former students via face-to-face contact, email, letter and telephone within agreed timescales
• To work with Course Officers and other School colleagues when dealing with complex student and prospective student enquiries ensuring a quick response within agreed timescales
• To provide appropriate letters and documentation to students
• To organise the collation and distribution of all course materials
• Where appropriate to liaise with Course Officers to co-ordinate the creation and maintenance of student files and recording of data
• To provide administrative support for the attendance monitoring process, including assisting students to reschedule classes
• To support the course office team with data entry and updating module information on the student records system (SITS)
• To assist with the coordination and production of student handbooks
• To assist with the coordination, formatting and printing of course materials and lecture notes
• To provide administrative support for the collation and recording of student feedback

• Strong experience in a Higher Education administrative role
• Extensive customer service experience
• Excellent organisational skills, with the ability to manage competing priorities and work to tight deadlines
• High attention to detail and accuracy in administrative processes
• Ability to build strong working relationships with academics, professional services, and external partners
• Proficient in Microsoft Office

Location:
Central London, 3 days per week on-site
Duration: 6 months FTC with chance to extend
Salary: £30,400 per annum + benefits

Working hours: 35 hours per week

Job Reference: J93494

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates