Diagnostic and Therapies Appointments Administrator

Diagnostic and Therapies Appointments Administrator NHS AfC:
Band 3

Main area Nuclear Medicine and PET/CT Grade NHS AfC:
Band 3 Contract Permanent Hours Full time - 37.5 hours per week (8-4 / 9-5 / 10-6) Job
-Division-A-7752219

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital NHS Foundation Trust Town London Salary £30,546 - £32,207 per annum, including high cost area Salary period Yearly Closing 16/02/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c £1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The Patient Administrator will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service. The aim is to provide reception and appointment booking service to the Nuclear Medicine and PET/CT Department at Kings College Hospital. Focusing on the needs of the patient in accordance with the National Booking Programme.

This requires a sound knowledge of the Radiology Information System and booking protocols, for which full training is given.

It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge of the Trust’s Access Policy: an agreement to adhere to these policies according to National Trust Guidelines. Understanding of the 2WW cancer pathway and processes, where appropriate.

The role will mainly incorporate the booking of patients throughout their patient pathway as well as general administration type functions.

Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group and elevate capacity constraints or concerns within the patient’s pathway.

• Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust’s values.
• Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
• Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
• Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
• Receive and respond to patient e‑mail queries, monitoring, managing and triaging email. Plus managing the physical post and ‘In-Basket’.
• Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate. Sending no contact letters, ad hoc letters completed by the consultant which are generated to insurance companies etc.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person‑centred, digitally‑enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting…