Learning & Education Administrator - Learning & Education

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Learning and Education Support Team operates our busy enquiry management system responding to a high volume of emails and calls covering a range of activity. This includes responsibility for the maintenance, administration and user account creation for learning systems supporting personal development planning and review, and eLearning in NHS Greater Glasgow and Clyde. The team also provides an administration service to our range of workforce development programmes including work based qualifications, Employability and Work Experience, Staff Bursary Scheme, Staff Induction and wider Learning Programmes supporting Board and National priorities.

• This role will be based in Gartnavel Royal Hospital, Administration Building.
• Please note there will be an element of hybrid working.
• The shift pattern for this post is Monday – Friday (flexible).

• Operate the department’s helpdesk dealing with enquiries regarding eESS OLM, Learn Pro, Turas Appraisal, Turas Executive Appraisal and general Learning and Education enquiries.
• Dealing with online enquiry system, email and telephone enquiries.
• Log details of responses and solutions to enquiries.
• Set up new courses on eESS OLM on receipt of Course Creation Packs via team supervisor – sourcing and booking venues, ordering catering if applicable and advertising.
• eESS OLM system administration including adding venues and resources, courses, offerings and classes.
• Provide access to systems including user provisioning and role‑based access (Learn Pro and Turas Appraisal).
• Test system changes following system developments.
• Organise and administer Employability/Work Experience programmes.
• Administration and processing of application forms and related documents such as health questionnaires, confirmation letters, information for work placement managers.
• Sourcing placements.
• Update and maintain the Work Experience database.
• Contribute to the learning of work experience placements hosted by the Learning and Education Admin Team.
• Assist with the administration and processing of application forms and related documents for the Staff Bursary Scheme.

• SVQ Level 3 in Business Administration or equivalent experience/qualification at SCQF Level 6.
• ECDL or equivalent sound knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook.
• Excellent communication, customer service skills and organisational prioritisation skills.
• Ability to demonstrate experience of working in a busy customer focused environment.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Development opportunities including study bursaries, e‑learning and classroom‑based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

If you would like to find out more, we would love to hear from you.

Learning & Education Support Service Lead, Emma Pike, emma.piket

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April…