Receptionist, Administrative​/Clerical

Part-Time Receptionist Required
Monday to Friday | 14:00 19:00 (25 hours per week)

We are seeking a Receptionist to join our friendly afternoonreception team. The successful candidate will be a flexible and reliable team player who enjoys working with people and is able to multitask in a busy environment.

Key Requirements:

Excellent communication and interpersonal skills

Ability to work effectively as part of a team

Comfortable managing multiple tasks in a fast-paced setting

Experience using the EMIS system is desirable

If you are organised, approachable and committed to providing excellent patient service, we would love to hear from you.

The Allum Practice in Leytonstone (E11) is a large, diverse and dynamic GP Practice and training practice established in 1972. We are committed to delivering high-quality patient care and continually developing our services to meet the needs of our community.

Key Responsibilities & Duties:

To answer the phones in a courteous manner.

Tobook telephone triage appointments and deal with patient queries in a politeand helpful manner.

To book follow up appointments for patients as appropriate.

Toensure that all messages are taken properly as per the Practice protocol.

Tobook ambulance and interpreters when required as per practice protocol.

Todo photocopying, faxing and computer printouts when required.

Tolog visits on screen as per practice protocol and print out patient profilesfor GPs.

To pull notes for clinicians when required.

To open all post or courier correspondence addressed to doctors (with the exception of those marked private and confidential. To distribute post addressed to other personnel as appropriate.

To scan all correspondence addressed to doctors relating to patients. To ensureall scanned documents are assigned to the appropriate patients records and allocated to a clinician to action.

To assign all correspondence in the practice generic email to patients records and allocated to clinicians.

To assign documents on workflow as per practice protocol.

To ensure all correspondence in the scanning tray in office is emptied forscanning on a daily basis.

To keep up to date with practice protocol in all areas relating to the smooth running of reception

To support prescriptions clerk in issuing repeat prescriptions and cover whenregular staff is not available.

To shredding as and when required. To empty all recycling boxes and shredding boxes.

To tidy up doctors and nurses rooms at the end of surgery. To ensure all doctors and nurses rooms arestocked adequately with stationery and other relevant supplies eg. bedrolls,blue towel, tissue etc.

To attend and contribute to receptionmeetings and staff/doctor meetings.

To undertake any tasksrequired as requested by the Head Receptionist to ensure the smooth running ofreception.

The job description may change in thelight of developments within the practice, national policies or personnelfactors. This will then be subject toamendment in consultation with the postholder.

• Qualifications
• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Personal Qualities
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Other requirements
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check - Practice to arrange
• GCSE Mathematics and English (C or above)
• Experience of Administrative duties
• Experience of working in a healthcare setting

£12.21 an hourwill be £12.71 in April 2026