Operational Repairs Planner
Job in
Greater London, London, Greater London, W1B, England, UK
Listing for:
5 Star Recruitment
Full Time
position
Listed on 2026-02-25
Job specializations:
-
Administrative/Clerical
Administrative Management
Job Description & How to Apply Below
Location: Greater LondonAbout the job Operational Repairs Planner
Purpose of the Role:
To plan and schedule appointments / programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always.Work to very tight deadlines in a dynamic and constantly evolving environment to arrange, coordinate and reschedule appointments using a high level of excellent customer relation management to ensure that residents receive a high level of serviceTo be adaptable and flexible in coordinating the delivering complex repairs using high level of trade knowledge to diagnose and schedule multiple interdependent appointments.To monitor and take appropriate action in real time to prevent service failure to by rearranging appointment with residents based on continually reprioritizing the trade staff work, based on housing policy and legislative requirements.To manage the customer feedback and instigate remedial action for poor service delivery, close liaison with the resident and service user.To ensure the emergencies priority works are completed with due regard for the health and safety of the public and legislative requirments.To pro-actively manage operative resources to ensure appointments are kept and maximize the number of works orders completed at the first visit.Dedicated to ensuring that the councils customers receive an excellent standard of service.Organise repairs projects juch as estate initiatives and schedule resources to supportActively manage operative tme and monitor output during times of serviceTo monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc and to escalate issues to the relevant manager.Raise repairs to ERDs specialist contractors or where the inhouse service does not have capacity to undertake the works, ensuring effective communication with the resident through to conclusion.To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.To liaise with internal and external agencies to ensure high standards of service delivery.Support management of new starters, leading inductionsTo ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by the serviceKey Accountabilities:
Responsible for scheduling all appointments with customers for responsive and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed time frames.To ensure that repairs are planned based on the appropriate time required for the works to be completed, wherever possible on the first visit, excellent understanding of the building processes required.To continually manage the trade staff work schedule to maximise and ensure high productivity levels HTo ensure that emergency order are completed in the statutory required targets.Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.To ensure that the dynamic appointment scheduling data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all timesTo maintain regular outbound calls to residents advising of delays or requirements to reschedule appointments.To liaise with internal and external agencies to ensure high standards of service delivery.To monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc and to escalate issues to the relevant manager.To ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by SBS is accurate and appropriately filed / stored.Deal with inbound calls for chaser repairs and dealing with initial expressions of dissatisfactions seeking to refer and support the resident through the rapid response team to reduce complaints escalationsRaise orders to sub-contractors in accordance with the financial schemeof delegations and seeking approval where the cost of repair exceed the individuals limitAny other duties reasonable requested by managementMaintain accurate and effective communication with your line manager(to include the provision of reports and presentations) ensuring that theyare regularly appraised of planned changes and developmentsKey Relationships
The postholder will be responsible for maintaining effective relationships with individuals and bodies (internal and external). The list below is not…
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