Damp and Mould Service Coordinator – AR

Job Title:

Damp and Mould Service Coordinator Directorate

Housing Services

Operations Manager

The Damp and Mould Service Coordinator is responsible for supporting the effective delivery and continuous improvement of the Council’s damp and mould service. The post holder will ensure that operational learning is embedded into daily practice, performance is monitored against agreed KPIs, and residents receive clear, transparent communication.

The role provides vital administrative, coordination, and performance support to the damp and mould team and works collaboratively with internal teams and external service providers to ensure a joined-up, high-quality housing service.

• Support the Operations Manager in driving continuous improvement in the delivery of damp and mould works.
• Capture lessons learned from operational delivery and ensure these are embedded into day-to-day service practices.
• Contribute to the achievement of contractual and corporate KPIs relating to damp and mould performance.
• Identify service issues, trends, and risks and escalate appropriately.

• Monitor service performance against agreed targets, KPIs, and service standards.
• Produce regular performance reports and updates for management and stakeholders.
• Track progress of damp and mould cases to ensure timely resolution and compliance.

• Provide comprehensive administrative support to the damp and mould team.
• Allocate, monitor, and track written and electronic correspondence, including emails, letters, and case updates.
• Maintain accurate records and systems relating to damp and mould cases and service delivery.
• Support effective workflow management across the service.

• Represent the Council at resident engagement meetings, forums, and scrutiny sessions.
• Provide clear updates on damp and mould works and service performance.
• Respond professionally to resident queries, concerns, and challenges.
• Promote transparency, accountability, and trust in the Council’s housing services.

• Work collaboratively with internal teams, contractors, and service providers to resolve repair issues.
• Promote a ‘One Team’ approach to service delivery, supporting integrated housing services.
• Support positive working relationships with partners to improve outcomes for residents.

• Experience working in housing, repairs, maintenance, or a similar operational environment.
• Strong administrative and organisational skills, with the ability to manage multiple priorities.
• Experience monitoring performance, KPIs, or service delivery data.
• Ability to communicate clearly and confidently with residents, colleagues, and external partners.
• Strong attention to detail and ability to maintain accurate records.

• Experience working within a local authority or social housing setting.
• Knowledge of damp and mould issues within housing.
• Experience attending or supporting resident meetings or engagement forums.

• Collaborative and team-focused approach to work.
• Proactive mindset with a focus on continuous improvement.
• Professional and calm under pressure, particularly when dealing with residents.
• Commitment to delivering high-quality, resident-focused services.

The Council is committed to equality, diversity, and inclusion and expects all employees to work in line with its values and policies.