GP Practice Receptionist

The Goodinge Group Practice is a hub for the community, dedicated in delivering patient centred care. We are a forward thinking and busy training practice, with a diverse and committed team, and a proactive member of the Primary Care Network.

We are looking for an experienced receptionist, who is proactive, energetic, and and flexible to join our reception team.

As a receptionist, you are the face of the Goodinge Group Practice, supporting patients with appointments, queries, and requests, either in person, over the phone, by email, or via other online platforms. So being a confident and strong communicator if essential, and you also need to have empathy, patience, and be adaptable.

You will be working with a strong and dedicated team, so have a good support network around you, but it is important that you also have the ability to work either independently, as the workload is varied with reception and administrative tasks.

Prior experience working in a GP surgery is required, however, training will be given to the right candidate, and the ability to navigate around various GP IT programmes is essential.

The Goodinge Group Practice is a busy and fast-paced GP surgery, but also a rewarding place to work. You have a vast support network of colleagues from various backgrounds and specialities around you. Join an established practice with aligned views on delivering a positive care experiences for our patients and community.

The role of a receptionist is a varied one, so being energetic and adaptable is a must. The responsibilities are:

• Meet & Greet patients, visitors, and third parties.
• Assist patients and third parties with appointments, referrals, queries, and requests in a polite, professional, and timely manner.
• Answering telephone calls and responding to emails and communications via various formats.
• Support both non-clinical and clinical colleagues (GPs, Nurses, PAs, and HCAs)

Focusing and accuracy is essential. A full job description will be given to the successful candidate.

• Experience working within a GP practice or another healthcare sector is essential due to the complex nature of the role.
• We would prefer an individual with experience using EMIS Web, Accurx, Docman, Footfall and other NHS and GP IT systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.