Band 4 Private Administration Coordinator

Overview

This post involves working closely with key members of the multi‑disciplinary team across PPU, the trust and externally to ensure all stakeholders receive the highest level of customer service and support. The Private Patients Unit is seeking an experienced Private Administration Co‑ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment.

• Administer the Private Patients Unit administration services and daily functions, reporting to the Private Patients Unit Administration Supervisor.
• Work a variable rota that runs Monday to Friday from 7am to 8pm with occasional Saturdays, carrying out the daily administrative functions.
• Engage with patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide world‑class care customer service.
• Provide an impeccable telephone and email manner and confidence in dealing with people at all levels.
• Work in a challenging and changing environment as a team player, meticulous, detail‑oriented and enthusiastic.
• Cross‑site working to Hadley Wood Hospital when required.

• Excellent communication skills and customer‑focused attitude.
• Previous private coordination and administration experience, preferably within an NHS environment.
• Strong organisational and multitasking abilities, with meticulous attention to detail.
• Capability to work independently and as part of a multidisciplinary team in a fast‑moving setting.
• Comfortable working variable shifts, including evenings and occasional Saturdays.

The Royal Free London NHS Foundation Trust offers flexible hours, generous benefits and next‑level training opportunities. Our size, scale and influence provide unrivalled career opportunities and a forward‑thinking approach to working that adapts around your lifestyle.

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Please refer to the Job description and person specification attached to the vacancy for more information.