Clinic Coordinator

Clinic Coordinator

We’re looking for an exceptional Clinic Coordinator to be the heartbeat of our client’s Reception. This role suits someone who thrives in a fast‑paced environment, genuinely cares about patients, and keeps everything running seamlessly.

Location: Central London
Salary: £30-35,000 DOE

• Meet and greet patients, ensuring their needs are fully met throughout their visit
• Coordinate and manage multiple complex clinical diaries across a team of optometrists and surgeons
• Liaise with clinical and nursing staff and Patient Care Coordinators for seamless patient journeys
• Act as the initial point of contact for all patients, daily vendors, visiting clinicians and contractors
• Coordinate surgical suite logistics including patient transport and post‑operative eye drop administration
• Dispense eye drops (full training provided, including a Level 2 Dispensing Assistant Qualification)
• Take payments and process refunds across multiple database systems
• Manage all patient administration: scanning, booking, preparing templates, updating records and legal documents
• Gather patient feedback via questionnaires, testimonials and electronic methods
• Maintain immaculate clinic presentation and assist less able patients with access and individual needs
• Run visiting surgeons’ clinics including bookings, payments and enquiry handling
• Opening and closing of the premises

• Minimum 2 years’ experience in a clinical customer‑facing role
• Excellent verbal and written communication skills
• Strong administrative and clerical experience with computers, including Word, Excel, email and databases
• Exceptional organisational ability and time management; comfortable working to strict deadlines
• Ability to prioritise and multi‑task in a high‑pressure clinical environment
• Strong problem‑solving skills with the ability to handle challenging situations calmly and with initiative
• Self‑motivated and proactive, with an openness to take on greater responsibility
• Post‑secondary education is advantageous but not essential

42 hours per week including a 1‑hour lunch break.
Shifts typically run: 06:30‑15:00 / 08:00‑16:30 / 09:00‑17:30 / 09:30‑18:00 / 12:00‑20:30.
You’ll work on a rota basis, with occasional Saturday working. When Saturday work is required, you’ll be given at least 7 days’ notice and a day off in lieu during the week.

• 28 days holiday
• Occupational pension scheme
• Private health insurance
• Private dental care Level 2 Dispensing Assistant Qualification (full training provided)

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don’t hesitate to get in touch.