Patient Booking Coordinator

Go back University College London Hospitals NHS Foundation Trust

The closing date is 12 March 2026

University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad. The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the country's five comprehensive biomedical research centres.

The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We perform around 600 endoscopy procedures per week. Our administration team are vital to the smooth running of these services. The Admin Co-ordinator role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division.

As part of our Patient Pathway team, you will be responsible tracking patients through their care pathways, organising patient appointments and processing clinical correspondence in a timely manner. You will act as a key point of support to the Clinical Nurse Endoscopists through assisting with administrative tasks.

• Co-ordinating and taking responsibility for the patient pathways within their designated sub-specialty areas.
• Co-ordinating the day case admissions within the Endoscopy Unit.
• Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients, and relatives.
• Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
• Supporting the clinical and administrative teams to provide a positive patient experience.
• Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.

Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care. We offer excellent development opportunities for administration staff both within the Division and across the organisation.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

• Experience of working in a non-routine…