Automotive Warranty Administrator

About the role

We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK.

Hounslow, London

• Submit accurate warranty and goodwill claims on a daily and weekly basis
• Monitor daily and weekly reports
• Resubmit all rejected claims promptly
• Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency
• Maintain records of warranty submissions and customer contributions towards goodwill claims
• Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.
• Follow up on payment of outstanding claims, processing service provider invoices
• Verify the criteria required by the factory
• Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal processes
• Undertake other tasks as requested by the Aftersales Manager

• Minimum 3 years of relevant work experience; familiarity with after-sales service
• Main dealer warranty experience
• Computer skills are essential
• Ability to use own initiative and multitask
• Possess exceptional organisational skills
• Team player
• Personable approach, with a polite and courteous manner
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Has right-to-work in the UK

• Performance and experience-based competitive remuneration
• Scottish Widow workplace pension
• 25 days paid holidays + public holidays
• On-site free parking
• Commute allowance
• Car sacrifice scheme
• Private healthcare
• Department & company wide teambuilding events
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏