Administration Co-ordinator

Administration Coordinator

The closing date is 23 March 2026

Administrative processes underpin all our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce is vital to the delivery of first‑class care. The role of Administration Coordinator is an integral part of the multidisciplinary team working in the Multiple Sclerosis service and combines administration supporting the clinical and admin/pathway team. The post holder is also required to support the team with booking appointments, answering patient queries, and ensuring that the administration runs smoothly and efficiently for each clinician.

The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff. This will also include liaising with a range of staff internally and externally across partner and external organisations.

• Communication and patient liaison – Communicating clearly and effectively with the multidisciplinary team, patients, and their families; responding to telephone and email correspondence in a timely manner; acting as a point of contact for the department and specialty; and using developed communication skills to deal with stressful situations and patient complaints.
• Co‑ordinating care – Receiving and registering referrals, and booking appointments for patients in line with the Trust’s Elective Access Policy; proactively monitoring the patient pathway to identify potential delays; taking part in PTL meetings; and ensuring adequate preparation for clinics or admissions.
• Supporting clinical teams – Acting as secretariat for specialty meetings, providing diary management and support to the clinical team and supporting them on Trust administrative processes.
• Data management and quality – Ensuring patient demographic data is correct and that data capture is accurate and timely; proactively identifying trends and taking action to address them; and administering and maintaining all relevant hospital information systems.
• Supervisory and people responsibilities – Providing supervision to administrative assistants, delegating tasks and duties, providing training to colleagues, cascading information within the team, and providing cross‑cover for other administrative staff.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world‑class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

* UCLH top trust to work at in England – In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit:
Flexible working
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