Cobseo Business Support Officer

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Cobseoisexcited to be recruiting fora Business Support Officerto join our small, dynamic team.

We are looking for a professional, energetic team player with a passion for customer service anda track recordfordeliveringambitiousand varied objectives, who can help us achieve our plans for 2026 and beyond.

Cobseo as the Confederation of Service Charities, provides a single point of contact for interactionbetweenour Members and Government, including localand devolved governments,the Royal Household,the Private Sectorand members of the Armed Forces Community.

Underpinned by our values anddriven by our objectives,the Confederation exists to facilitate engagement across the sector, act as arepresentativeand advocate for the Membership, promote collaboration and cooperation across the Membership and wider sector, influence policy,present an informed and measured view from across the Membership, and enable the Membership to build networks and share best practices.

Members enjoy a range of benefits, including information, guidance, training,and support on key topics such as governance, fundraising,and safeguarding, access to theCobseo

Clusters,representation on key government groups and committees through theCobseo

Chair and Executive Committee, promotion of news,eventsand job vacancies, access to the Weekly News newsletter,and the opportunity to contribute to key Government policy areas.

Reporting to the Director of Operationsandworkingclosely alongside the rest of the team,the Business Support Officer is a vital member of the small

Cobseooffice team, providing administrative support across all of the team’s business functions with a particular focus on Membership, Finance, and Communications & Engagement to enable other colleagues within the teamto focus on strategic projects and decision making, knowing that routine administration is in hand.

The Business Support Officer ensures the smooth running of key meetings and events throughout the year, including quarterly Executive Committee (EC) and Finance, Audit & Risk Committee (FARC) meetings, as well as the Annual General Meeting (AGM) and other member-facing events, both in-person and online.

The role is responsible for supporting the development and maintenance of sound working practices, including policies and procedures across the organisation, and will be the first point of contact for many enquiries as they monitora number ofoutward-facing mailboxes and support the Head of Communications & Engagement with routine communications work.

The Business Support Officeris required tointeracton a daily basiswith colleagues from across the team in verbal, written and face-to-face communications via their management ofa number ofkey processes, including meeting preparation. They have direct contact with the Executive Committee members and Cluster Chairs, often being the single point-of-contact for Cobseoin the interval between formal meetings and events.

As a member of the small

Cobseooffice team, the Business Support Officer, along with the other members of the office team, is expected to lean into issues, opportunities, and work streams that arise, sometimes at short noticeand occasionally outside of their own portfolio.

This role isfull time (34.5 hours per week) and is office-basedin London for at least 2 days per weekin order tofacilitatepositive relationshipswiththe rest of the team and with stakeholders. There isanoptionfor hybrid/homeworking the rest of the week. Some UK travel isrequiredand the post-holder will occasionally be required to work from external sites, such as events’ venuesorin order tovisit members’ premises.

Normal working hours aremaintainedwherever possible noting that some eventsareoutwithnormal office hours.

The salaryfor this role is £42,500per annum.

Cobseooperates acontributory pension scheme with a 7.5% employer’s contribution and a 5% employee’s contribution.

We provide access to a confidential Employee Assistance Programme and the Cycle To Work  scheme,…