Night Receptionist

As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front of house operations, from greeting residents to handling complex queries, booking reservations, and processing transactions. We are looking for an experienced Receptionist who is dynamic and flexible to meet the needs of our residents.

• Welcome and engage with residents by maintaining a positive and friendly attitude
• Accurately process financial transactions, guest billing and reception float
• Demonstrate initiative by taking ownership with limited management supervision
• Work in a pressurized environment while maintaining professional standards
• Perform Health and Safety checks and ensure public areas are maintained
• Report maintenance and housekeeping issues in a timely manner and follow up
• Prepare handovers for the incoming shift and complete general administrative duties
• Collaborate with immediate and internal teams to ensure residents receive the best standard of service

• 2+ years of proven experience delivering exceptional customer service
• High attention to detail and strong organisational skills
• Strong experience using Microsoft 365 (Outlook, Teams, Excel, Word)
• Knowledge of PEX reservation system is advantageous
• Safeguarding and Health & Safety training is beneficial
• Must be able to work and live in the United Kingdom

• 20 days holiday
• Individual learning and development opportunities
• Access to Stay Club facilities across the portfolio
• Awesome staff parties and awards

All applicants must have indefinite leave to live and work in the United Kingdom (UK).