Supporter Care Coordinator, HARRIS HILL

Supporter Care Coordinator

Hybrid – minimum 1 day in the office (Thursday)

£14.27 per hour + holiday pay

3 month contract

I am delighted to be working with a national disability charity to recruit a Supporter Care Coordinator. This role sits within the Mass Fundraising and Engagement team, ensuring supporters receive an excellent experience every time they interact with the charity. The Supporter Care team acts as the first point of contact for donor and supporter enquiries, providing helpful, professional and timely support.

This is a varied and fast-paced role involving supporter communications, donation processing and fundraising administration.

• Respond to supporter enquiries via phone, email and post
• Handle inbound and outbound supporter calls
• Process telephone and postal donations
• Support donation banking, thanking and financial reconciliation
• Assist with in‑memory and fundraising events administration
• Manage complaints and complex queries sensitively
• Process supporter amendments or cancellations from third‑party agencies
• Maintain accurate records on the CRM database

• Experience in a customer service or supporter care role
• Confident handling enquiries by phone, email and written correspondence
• Experience managing complex queries or complaints
• Strong attention to detail and accurate data entry/database experience
• Ability to prioritise and multitask in a busy environment
• Excellent written and verbal communication skills

• Experience in a charity or fundraising environment
• Knowledge of Microsoft Dynamics (D365)
• Awareness of GDPR, Gift Aid or fundraising regulations

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever‑improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.