Assistant Facilities Manager

About Macro

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to prominent brands in workplace design, helpdesk services, interim property management and sustainable building solutions.

United Kingdom, London

As a key point of contact for colleagues, clients and stakeholders, you will facilitate minor moves and projects, manage enquiries, conduct facilities inspections, and support supply chain partners and vendors. You will maintain high customer satisfaction by providing proactive, high‑quality service, addressing concerns effectively and communicating updates.

• Conduct workplace facilities inspections and floor walks; ensure meeting rooms and office spaces are clean, tidy and functional.
• Identify, report and follow up on maintenance issues and defects using the CAFM system; collaborate with facilities teams to resolve them promptly.
• Instill a culture of continuous improvement in service delivery, responding quickly to changing business needs.
• Support office space planning and coordinate new employee onboarding, including furniture moves and floor‑plan changes.
• Proactively manage a range of tasks, ensuring timely completion and delivery within budget.
• Provide accurate reporting and use financial tools to give insight to clients and internal departments.
• Hold regular meetings with vendors and building management; review quotations, validate work, and ensure timely payment and quality.
• Check vendor documentation on delivery; escort vendors into restricted areas while ensuring compliance with security protocols.
• Ensure service and contract compliance; conduct quality audits for hard and soft services.
• Deputise for the Account Manager when required.

We are seeking a dynamic, proactive Assistant Facilities Manager with experience in corporate workplace environments. This site‑based role in London requires five days per week attendance and participation in an on‑call rota for out‑of‑hours incidents.

• Adaptability to new conditions, tasks or environments.
• Project‑management experience.
• Experience managing vendors and supply chain partners.
• Confidence in a fast‑paced, professional corporate setting.
• Resilience and quick recovery from setbacks.
• Strong communication, listening and stakeholder engagement.
• Teamwork and collaborative contribution.
• Initiative to improve processes and solve problems.
• Attention to detail and thoroughness.
• Problem‑solving, analysis and effective resolution.
• Relationship‑building and workplace navigation.
• Excellent organisational and prioritisation skills.
• Professionalism and high‑standard conduct.
• Positive, professional demeanour.
• Experience with AutoCAD (desirable).
• Experience with Corrigo (desirable).

We want to create a workplace where everyone feels safe to bring their whole selves to work. Macro’s EDI campaign recognises individual needs and encourages proactive support, learning and growth for all.

If you require assistance with reasonable adjustments or guidance about our recruitment process, please contact .