Operations Planner​/Scheduler; CPA

Responsibilities

• Supporting in all scheduling activities for all work orders
• Supporting the onsite team raising, assigning, changing status, completing (including adding notes) WOs on Corrigo. Ensure all faults recorded are logged and assigned to the relevant teams and actioned within agreed SLAs
• Actively chasing for job completion.
• Preparing monthly KPIs report, productivity reports, outstanding work orders report and any other Corrigo related reports using Corrigo data extract tool to support all levels of business (ME, workplace, cleaning, catering, security, mailroom)
• Liaising with helpdesk and wider workplace team for work orders’ escalation, providing constant feedback
• Liaise with the operational team and third parties for task allocations.
• Liaise with contractor to arrange for call out calls or maintenance visits.
• Book meeting rooms to allow maintenance works, team meetings, training sessions.
• Ordering materials and submitting PO request forms (Smartsheet)
• Train and set up IT for new starters; support existing members of the team with IT issues (e.g., password reset, connectivity issues, Corrigo App, general iPad issues, software updates)
• Assist in training new starters on Corrigo.
• Carry out toolbox talk, share e learning modules with engineering team
• Assisting in submitting expenses
• Consult and advise on ME calendar, including coordinating holiday requests
• Assisting with Holiday, Sickness and Overtime submission
• Supporting with presentation, signage, comms creation
• Carry out regular meeting with workplace team to go over their outstanding WOs list
• Support with the assessment of suppliers, ensuring regular reviews are completed and trended
• Assisting technical service manager, engineering service managers and all supervisors on BAU activities
• Prepare monthly report – technical updates.
• Assist in preparing Team meetings slide deck (weekly)
• Assist with maintenance record keeping.
• Assist maintaining site logbooks and during audits both internal and external.
• Book engineering training and update training matrix
• Admin support to track maintenance contractors/suppliers spend

• A good working knowledge of IT Microsoft applications i.e. Outlook, Word, Excel, PowerPoint, iOS
• Demonstrate effective communication and presentation skills.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• Flexibility may be required within your working hours to accommodate the operation.
• Ability to provide services to the highest specification
• Ability to build strong working relationships.
• Ability to motivate self and others, excellent time management and organisational skills.
• A self-starter capable of taking the initiative in response to changing circumstances