Front of House Assistant

Are you passionate about delivering exceptional customer service and creating a welcoming environment for clients and colleagues? As a Front of House Assistant at VWV, you'll be the face of our London office, providing a professional, friendly, and memorable experience for everyone who walks through our doors.

As a Front of House Assistant, you will be the first point of contact for clients, visitors, and colleagues. You will create a positive first impression and ensure every interaction reflects our commitment to outstanding service.

• Greet clients, visitors and colleagues with warmth and professionalism.
• Manage meeting room bookings and prepare meeting spaces to a high standard.
• Arrange refreshments and keep client‑facing areas clean, organised and presentation‑ready.
• Provide administrative support: process deliveries, maintain schedules and logbooks, update data collection workbooks.
• Assist with office tasks and proactively raise concerns related to processes, practices or incidents when appropriate.

You are a confident and approachable individual with previous reception or front‑of‑house experience and a genuine passion for customer service.

• Excellent communication skills, professional manner and ability to manage multiple priorities.
• Team player, calm under pressure, able to handle urgent tasks in a fast‑paced environment.
• Good working knowledge of Microsoft Office and email systems.
• Fluent written and spoken English.
• Energetic, enthusiastic and committed to delivering exceptional service in every interaction.
• Excellent personal presentation and a positive, team‑focused attitude.

The role requires 100% office attendance in our London office Monday – Friday.