Receptionist; Admin & Scheduling

Position: Receptionist (Admin & Scheduling)
Receptionist (with Admin & Scheduling Duties)

Permanent | £32,907 – £34,359 | Full‑time | Office‑based | Tower Bridge, London

A leading housing organisation near Tower Bridge is seeking a highly organised and people‑focused Receptionist to join their busy Property Services team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys helping residents, and can juggle front‑of‑house duties with detailed administrative and scheduling work.

You’ll be the welcoming face of the organisation while also playing a key role in coordinating repairs, managing appointments, and supporting the smooth running of a busy in‑house repairs service.

The Role

As Receptionist, you’ll be responsible for:

* Being the first point of contact for residents, visitors, contractors, and colleagues

* Logging, tracking and managing repair requests, including damp & mould cases

* Scheduling repairs, inspections and follow‑on works for in‑house operatives and external contractors

* Applying schedule of rates and priority times to jobs

* Coordinating appointments between residents, surveyors and contractors

* Maintaining accurate records, trackers, communication logs and compliance documentation

* Supporting invoice processing and general admin for the Property Services team

* Monitoring progress of works and ensuring jobs are completed on time

* Helping compile KPIs and performance information

* Promoting the use of CRM and supporting new staff with system training

This is a varied, hands‑on role where no two days are the same — perfect for someone who enjoys problem‑solving, staying organised, and delivering excellent customer service.

About You

We’re looking for someone who brings:

* Experience in a receptionist, front‑of‑house or customer‑facing role

* Strong administrative skills, ideally within housing, property, or repairs

* Confidence communicating with residents, contractors and internal teams

* Excellent organisational skills and meticulous attention to detail

* Ability to manage competing priorities in a busy environment

* Good understanding of repairs, maintenance or compliance processes (desirable)

* Experience scheduling operatives or coordinating diaries (desirable)

* Proficiency in Microsoft Excel and general office software

* A team‑focused, resilient and positive attitude

If you’ve worked with trades teams (plumbers, electricians, carpenters etc.) or have knowledge of housing repairs, that’s a real advantage.

What’s on Offer

* Salary: £32,907 – £34,359 p.a.

* Permanent, full‑time role

* Office‑based near Tower Bridge

* 27 days annual leave plus bank holidays (rising with service)

* Local Government Pension Scheme

* 2 annual Giveback Days for community volunteering

* Supportive, inclusive working culture

* Learning and development opportunities

* The chance to make a real difference to local residents

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business