Workforce Solutions Administrator

At Barchester, we believe people are at the heart of outstanding care. Our Workforce Planning team ensures our homes, hospitals and support team have the right people in place to deliver the very best service. We're now looking for a Workforce Solutions Administrator to join our team and provide vital administrative support to help us achieve this.

As a Workforce Solutions Administrator, you'll play a key role in supporting the deployment and management of our bank staff across multiple departments. From keeping records accurate and up to date, to ensuring smooth shift allocation and clear communication with staff and managers, you'll be a central part of the team making sure our workforce solutions run seamlessly.

• Provide administrative support for the allocation of bank staff, ensuring accurate updates are shared with managers.
• Manage the Workforce inbox, logging and allocating queries, and responding to routine requests.
• Maintain and update bank staff records, including preferences for locations, hours, and shifts.
• Support attendance management by joining calls, noting outcomes, and following up on actions.
• Prepare and distribute regular reports on staffing levels and activity.
• Send surveys and preference forms to new starters, logging responses accurately.
• Assist department heads and team leaders with workforce queries.
• Ensure workforce data is accurate through audits, cleansing, and reporting.

• Proactive, approachable, and organised, with strong written and verbal communication skills.
• Experienced in administration, with a track record of managing data, spreadsheets, or accurate records.
• Skilled in IT, especially Microsoft Office (Word, Excel, Outlook).
• Able to handle multiple tasks, prioritise effectively, and deliver to high standards.
• Comfortable using email, surveys, and digital tools to communicate and report.

• Be part of a supportive and values-driven culture.
• Work within a collaborative and stable team environment.
• Play a crucial role in ensuring our workforce solutions directly support quality care.