Student Services Assistant

Student Services Assistant – Birkbeck, University of London

We are looking for a dedicated Student Services Assistant to join the Student Advice Team for the Summer 2026 admission cycle.

The Student Services Assistant will support the Clearing admissions cycle and provide customer service to prospective and current students. The role involves answering queries in person, by telephone and email, and may require support of other university teams on an as‑needed basis.

• Assist with the Clearing admissions cycle.
• Answer student queries in person, by phone and email.
• Receive and apply in‑house training on university systems and procedures.
• Provide flexible support to other student‑facing teams as required.
• Work a fixed‑term 35‑hour per week schedule:
  Monday‑Thursday 10:00‑18:00 (with one late shift 18:00‑18:30) and Friday 10:00‑17:00, with occasional weekend work for overtime pay.

• Experience as a university administrator, retail assistant or customer service advisor.

• £28,502 per year, Grade 3 on the London Pay Scale.
• Pension scheme.
• 31 days paid leave.
• Flexible, hybrid working arrangements.
• Competitive benefits in the higher‑education sector.
• Location in the heart of Bloomsbury, Euston, London.

Fixed‑term, four‑month contract from 27 July to 29 November 2026. Full‑time (35 hours per week) with the schedule described in the responsibilities section.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holds a bronze Athena SWAN award, and operates Disability Confident & Mindful Employer schemes.