Receptionist, Administrative​/Clerical

Site National Hospital for Neurology & Neurosurgery Town London Salary £31,554 - £33,270 Per annum inclusive of HCAS Salary period Yearly Closing 29/06/2026 23:59

The use of AI tools in your application must be declared in your supporting statement.

We are looking to recruit an experienced Receptionist to join our Outpatients Service at the National Hospital for Neurology and Neurosurgery. Our Outpatients Department provides a professional, welcoming, and efficient front‑of‑house service to patients, visitors and clinical staff. The role includes booking and checking in patients, managing clinic appointments, handling telephone enquiries, and ensuring accurate data entry across hospital systems.

The post holder will be responsible for maintaining patient confidentiality, supporting the smooth running of clinics, liaising with multidisciplinary teams and responding to queries in a calm, compassionate and professional manner. Working in a fast‑paced environment, the Receptionist plays a vital role in delivering a high standard of patient care and ensuring the effective day‑to‑day operation of the department.

• Operate from one of our five very busy reception areas
• Demonstrate sensitivity and an awareness of patients’ needs and a commitment to improving the patient experience
• Act as the first point of contact for patients, greeting, arranging appointments and dealing with general enquiries
• Provide clinic administrative support for consultants, junior doctors, allied health professionals and nursing teams to ensure resources and services are delivered on time
• Maintain the Trust core values and ensure a high standard of service and patient care are met and sustained at all times
• Excellent communication, organisational and IT skills
• Cope well under pressure and multi‑task
• Manage own workload effectively

University College London Hospitals NHS Foundation Trust (UCLH) is a leading NHS trust serving a diverse population across eight sites, offering specialist and acute services. We are committed to sustainability, research and education while providing high‑quality patient care.

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths
• Knowledge of administrative procedures, acquired through training and/or previous experience in an administrative environment
• Aware of the requirement to maintain confidentiality and knowledgeable of the Data Protection Act
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification

• Experience of working in a non‑routine environment, with demonstrable evidence of responding to queries and dealing with unpredictable situations
• Experience of working in a customer‑facing environment, with knowledge of a comprehensive range of administrative procedures

We value and promote diversity and equality and are committed to improving the working lives of all our staff.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.