Receptionist​/Administrator

Receptionist/Administrator

Location:

Earlsfield, London

Contract:

Permanent, 37.5 hours per week

Salary: £25,000 - £32,000 pa depending on experience

Shifts:

Tuesday 8:45am – 5:15pm, Wednesday 8:45am – 6:15pm, Thursday 8:45am – 5:15pm, Friday 8:45am – 3:45pm, and Saturday 7:45am – 2:15pm

• Provide a warm, professional front desk experience, managing patient check‑ins and check‑outs
• Handle enquiries via phone, email, and in person, delivering excellent customer service
• Schedule, update, and confirm appointments while supporting patients with fees, insurance, and queries
• Manage clinic administration, including billing, invoicing, and maintaining accurate patient records
• Support clinicians with administrative tasks and ensure smooth daily clinic operations
• Prepare treatment rooms, maintain high clinic standards, and ensure equipment is ready
• Communicate effectively between patients and clinical staff, resolving concerns with empathy and professionalism

• Confident in using Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with practice‑management software, clinic management or scheduling software is advantageous, but training will be provided
• Strong verbal and written communication
• Professional, friendly telephone manner
• Able to build positive relationships with patients and colleagues
• Experience in customer‑facing roles (healthcare is beneficial)
• Calm under pressure and able to multitask

Pure Unity Health Group, part of Exam Works UK, is committed to inclusion and accessibility. We provide a supportive environment where your skills and experience are valued as part of our podiatry team.