Administration Assistant

Administration Assistant – Full Time Fixed Term Contract

Salary: £28,000 per annum, plus company benefits.

Location:

London, SE1.

Shift: 37.5 hours per week, Monday – Friday, rotating shifts of 8am to 4:30pm and 10:30am to 7pm, with 1 hour unpaid lunch break. Work model:
Fully onsite.

• Perform floor support operations requested by customer without direct supervision.
• Filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing, and general administrative duties.
• Establish and maintain client and customer relationships, translating needs into service.
• Deliver exceptional electronic and hard copy file management service.
• Return or add documents to existing client files.
• Use practice management system to log and record documents.
• Handle and administer closed files as requested.
• Maintain filing and work areas tidy and orderly.
• Collect files and documents from client areas and return files to shelves.
• Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area.
• Maintain equipment, troubleshoot problems, place service calls as needed.
• Follow stock and consumable procedures; replenish copiers with consumables.
• Prioritise jobs and run them to meet customer requirements and deadlines.
• Provide photocopying, scanning, and printing as per customer instructions.
• Collect and accurately input monthly forecast information.
• Collect and complete billing or client charge back data.
• Use appropriate paperwork for all work; ensure job requests tracked on system.
• Understand and comply with Floor support corporate standards.
• Seek ways to improve operations and suggest and implement approved ideas.
• Use internal and external portals/systems for documentation.
• Add contacts to the client database.
• Handle customer enquiries promptly and efficiently.
• Accept requests for work, notify customers of estimated completion time in line with SLA.
• Communicate with customers on job or deadline issues.
• Adopt company values – Teamwork, Integrity, Passion, and Success.

• Commitment to exceeding expectations and goals.
• Exemplary customer service skills.
• Excellent personal presentation and communication skills.
• Positive, innovative, proactive improvement spotting.
• Empathise and understand customer needs.
• Exceptional communication skills.
• Value diversity and differences.
• Alignment with company values of teamwork, integrity, passion and success.
• Diligent work ethic.

• 25 days holiday, plus bank holidays.
• Salary sacrifice schemes.
• Retail vouchers (Tech Scheme for gadgets, Smart TV’s, laptops, computers, household appliances).
• Life assurance.
• Private medical insurance.
• Dental insurance.
• Health assessments.
• Cycle-to-work scheme.
• Discounted gym memberships.
• Referral scheme.
• Opportunity to work for a global employer with career development prospects.

We value the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. We will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at