Children's Community Nursing Service Team Administrator

Children's Community Nursing Service Team Administrator

The Children's Community Nursing Service is seeking a motivated and organised Team Administrator to provide comprehensive non-clinical administrative support across the service. The post holder will play a vital role within the administration hub, supporting multiple community nursing teams by coordinating referrals, booking and managing appointments, and ensuring accurate, timely communication with families, clinicians, and partner services.

This role is essential to the effective running of the service, enabling nursing staff to focus on delivering high-quality, face-to-face clinical care to children and young people in the community. The Team Administrator will work collaboratively with colleagues to maintain efficient service flow, support timely access to care, and contribute to a positive experience for patients and families. Strong organisational skills, attention to detail, and the ability to manage competing priorities in a busy environment are key to success in this role.

• To be the first point of contact for telephone, email and face to face for children, young people and their families, visitors and professionals, ensuring that messages are passed on appropriately and in a timely manner.
• The role will require the individual to interact with a multidisciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgments to be made under minimal supervision. Patient confidentiality should be maintained at all times.
• To register patient details on RiO ensuring a high level of data accuracy.
• To add referrals and discharge on RiO system.
• To document activities in RiO system.
• To deal with email and telephone enquiries for the teams as appropriate.
• To book clinic and follow up appointments as required.
• To send reminder text or telephone call for upcoming appointments.
• To arrange face to face/teams meetings and booking clinic rooms.
• To monitor generic email account and forward clinical documents when needed.
• To participate in administration duties such as the answer phone, cancellation emails, post, date stamping, photocopying, scanning - ensuring referral letters are presented / taken to the appropriate departments.
• Provide cover for colleagues during annual leave, sickness and busy periods.
• Attend additional training as required and assist new staff with training.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream