Branch Coordinator

West Hampstead, Greater London / Permanent

At KFH we are looking for a Branch Coordinator to join our Sales and Lettings team.

Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Branch Coordinator, you’ll be the backbone of your branch, supporting both the sales and lettings teams with efficient, responsive, and customer-focused administration. You’ll ensure all branch processes run smoothly, from managing property files and compliance documents to coordinating marketing materials and client communications.

• Handling calls, emails, and messages professionally and efficiently
• Preparing valuation packs, instruction letters, and property marketing materials
• Managing property portals, compliance checks, and
• Supporting sales and lettings progression including offer registration and documentation
• Coordinating branch keys, petty cash, stationery, and health & safety checks

What can you bring to the role?

• Experience in a fast-paced administrative role, ideally within a London estate agency
• Strong attention to detail and excellent organisational skills to keep everything running smoothly
• Confident communication skills – face-to-face, over the phone, and via email
• A proactive, can-do attitude and the ability to multitask effectively
• Familiarity with using CRM systems, we’ll support you with training on our system:
  Reapit

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
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