Daytime Receptionist

An exiting opportunity has arisen to work alongside the management team in assisting with the running of the Bromley GP Alliance services.

Hours:

24.5 hours per week

Working Pattern:
Monday 8am to 6pm, Wednesday 8am to 4pm, Thursday 8am to 4pm

Manage patient requests to book clinical appointments for services offered by BGPA

Manage patient enquiries and cancellation requests efficiently and swiftly ensuring patient satisfaction

Support and action administrative emails

Liaise with GPs and host practices to obtain relevant information to help with the running of the services

Provide administrative support to all services

Provide administrative assistance to the operational team as required

Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly

Once trained, competent in both EMIS & ERS systems

Have working knowledge of all software and hardware, i.e., photocopier, email, patient information system

Support the management team in training new staff when required

BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.

BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.

BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce.

BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

To work alongside the management team in assisting with the running of all Bromley GP Alliance services.

Manage patient requests to book clinical appointments for services offered by BGPA

Manage patient enquiries and cancellation requests efficiently and swiftly ensuring patient satisfaction

Support and action administrative emails

Liaise with GPs and host practices to obtain relevant information to help with the running of the services

Provide administrative support to all services

Provide administrative assistance to the operational team as required

Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly

Once trained, competent in both EMIS & ERS systems

Have working knowledge of all software and hardware, i.e., photocopier, email, patient information system

Support the management team in training new staff when required

Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own actions, either directly or under supervision.

Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.

To deal with all telephone calls related to the services, ensuring callers are communicated within a sensitive and effective manner and problems are dealt with promptly and efficiently.

Handle confidential patient material in a sensitive and discreet fashion in compliance with Bromley GP Alliance policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.

The post holder is required to follow Bromley GP Alliance policies and procedures which are regularly updated including:

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Following the Freedom of Information Act (FOI) 2005, post holders must apply the Bromley GP Alliance FOI procedure if they receive a written request for information.

Post holders must always fulfil their responsibilities regarding the Bromley GP Alliance's Equal Opportunities Policy…