Patient Enquiries & Bookings Admin Assistant

Job Overview

This position is based at University College London Hospital and is part of the Patient Enquiries and Booking Team. The role involves handling a high volume of patient queries across telephone and digital channels, processing referrals, booking and coordinating appointments, and providing clear and compassionate information to support patients through their care journey.

• Respond to patient, carer, referrer and healthcare professional enquiries via telephone and digital channels.
• Process referrals and book appointments following established administrative procedures.
• Collaborate with multi-disciplinary teams to manage patient pathways and ensure accurate data handling.
• Resolve queries in a timely manner and maintain accurate records of all interactions.
• Support patient experience by delivering high‑quality, responsive service.

• GCSE level or equivalent, with at least Grade C in English and Maths.
• Knowledge of administrative procedures and data protection requirements.
• NVQ Level 3 (or equivalent) in Business Administration, Customer Service or Healthcare Support Services.

• Experience working in a non‑routine administrative environment and handling unpredictable situations.
• Experience in a comprehensive administrative setting.

Flexible working options are available within service hours of 08:00 to 18:00. Some flexibility to work shifts is required.

UCLH is an equal opportunity employer. We welcome applications from all qualified candidates.