Administrator - Management Information and Risk and Assurance

Location: Greater London

Job Introduction What does it take to become a leading health and social care organisation in the UK? It takes people who can turn lives around every day providing encouragement, delivering innovative services and generally improving life for individuals with a learning disability or those affected by drug and alcohol misuse or mental health problems, but it’s not just our front-line teams that make a difference, so do the dedicated professionals who work behind the scenes to support the vital work we do and that’s where you can come in.

We are seeking a highly organised and proactive administrator to join our busy Risk and Assurance Team.

This is a fast-paced role that requires strong analytical skills, attention to detail, and the ability to use initiative to solve problems and manage competing priorities effectively.

This is a hybrid or remote permanent contract.

There may be an infrequent need to travel to our head offices based in London and Manchester.

We offer immediate start for a successful candidate.

Main Responsibilities You will play a key role in supporting the wider team, maintaining high-quality data and maintain effective systems, that contribute to robust governance processes. The successful candidate will work closely with the Management Information and System Support Manager, to cleanse, analyse data and support the production of reports used across a range of governance groups within the organisation.

This is also an exciting opportunity to develop skills and gain experience in administering and enhancing our incident and quality management system,  this role you will:

Provide specific administrative support to the Risk and Assurance Team including answering and logging calls, booking travel and hotels and managing email boxes

To provide specific administrative support in relation to team meetings and cover for other meeting administration where required

Develop and maintain accurate records management and filing of information fundamental to the team and the wider organisation

Support the analysis of systems and data, identifying trends and querying anomalies, escalating appropriately

Utilise systems across the department to enable robust information data gathering and appropriate use of business intelligence

Support with the collection, cleansing and analysis of data from various sources

Support and coordinate the production of management information that demonstrates compliance in accordance with regulatory standards and recognised governance processes within the team and organisation within role boundaries

Support the development and maintenance of R&A dashboards to identify areas of good practice and services of concern

The Ideal Candidate Key to the role are excellent communication skills both written and verbal, with the ability to communicate with a wide range of audiences. Strong analytical skills with evidence of effective problem-solving abilities. A high level of accuracy and attention to detail is crucial. As this role sits in a fast-paced environment it is essential that you have a high degree of organisational skills and the ability to adapt quickly

You must have a good working knowledge of Microsoft 365 applications including Word, Excel, Outlook, PowerPoint and Teams. The ideal candidate would be comfortable with Excel to produce graphs and dashboards to a high standard. Whilst not essential an understanding of other reporting applications e.g. Power BI or Tableau would be useful to the role.

Experience of diary management and coordinating meeting, including supporting agenda setting and minute taking.

Whilst not essential having a health and / or social care understanding would be advantageous. Having experience of contributing to qualitative and / or quantitative report writing.

Experience of cleansing data, being able to spot errors and analysing large volumes of data would also be valuable.

Why Join Us?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop…