Groups Coordinator

We are looking for a Groups Coordinator who is a motivated individual with a passion for a career in group room sales. Under the direction of the Groups Manager and Director of Events, you will quote and process all group reservation enquiries, taking advantage of every sales opportunity to maximise both occupancy and room rate. You will deal with group organisers’ requests in a timely and professional manner, finding operational solutions to all guest challenges ensuring that the Hotel’s reputation is intact, the company values are adhered to.

You will take care of all group requests both pre arrival, post arrival and post departure during their stay at The Marylebone, The Kensington and The Bloomsbury.

• To support Groups, Meetings & Events department by handling rooms only requests
• To ensure efficiency through accurate correspondence, effective filing and overall organization ensuring that all enquiries are responded to within set response times
• Check Availability and prepare a quote
• Prepare and send proposals
• Prepare and send contracts
• Support event planning function by loading and maintaining rooming lists
• To gather and update group information on THYNK block and THYNK activities
• Utilise Opera reports and THYNK efficiently and complete daily activities
• Collect due deposits whilst adhering to company’s billing standards and PCI compliance
• Gather, prepare and complete group check lists for all group stays in line with group information distribution timelines. To ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well orchestrated.

• Service Charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company Pension
• Complimentary dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties
• Refer a Friend bonus scheme

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.