Office and Operations Manager

Position Title

Office & Operations Manager

• Department:
  Admin
• Reports to:
  
  Director of IT, Change programs
• Location:
  
  London
• Effective: ASAP

We are seeking an experienced, proactive, and highly organised Office/Operations Manager to join our fun and dynamic team s role is critical to the smooth running of our London office and will be responsible for overseeing workplace operations, facilities management, health & safety, supplier relationships, office culture, and administrative support across the business. The successful candidate will be a confident self‑starter who thrives in a fast‑paced environment, enjoys taking ownership, and is passionate about creating an exceptional workplace experience for employees, clients, and visitors alike.

• Take ownership of the day-to-day operations of the London office, ensuring a professional, safe and productive working environment.
• Lead office lease renewals and maintain a strong relationship with building management and legal.
• Establish best practices, policies, and SOPs for the office and client sites globally.
• Act as the primary point of contact for office suppliers.
• Manage supplier contracts, renewals and service levels, seeking opportunities for operational improvements and cost efficiencies.
• Coordinate office maintenance, supplies, stationery, refreshments, repairs and refurbishments projects.
• Support business continuity planning and office emergency procedures across all client offices globally.
• Provide administrative support to client offices globally and support additional business projects as required.
• Provide leadership and line management for a globally distributed team, including performance management, coaching and development across multiple regions and time zones.

• Act as the first point of contact for visitors and clients, ensuring a professional and welcoming experience.
• Coordinate visitor management processes, including welcome communications and desk allocation.
• Lead the organisation of company events, including wellbeing initiatives, summer and Christmas parties and team‑building activities.
• Manage employee recognition initiatives, gifts, milestones and company merchandise.
• Chair and lead the company social committee.

• Support onboarding/offboarding activities to ensure new starters and leavers experience a smooth transition.
• Support in building engagement programs, onboarding processes, and initiatives that enhance employee experience.

• Lead all office Health & Safety activities, ensuring compliance with relevant legislation and company policies.
• Maintain health and safety records, risk assessments, DSE assessments and compliance documentation.
• Coordinate mandatory workplace inspections and compliance checks, including PAT testing, fire safety checks and Legionella assessments.
• Manage accident, incident and near‑miss reporting procedures.
• Organise and coordinate fire drills and emergency evacuation procedures.
• Ensure first aid supplies and emergency equipment remain fully stocked and compliant.
• Act as Lead Fire Marshal and First Aider for the office.
• Manage office insurance policies and renewals, including Employers' Liability, Management Liability and other relevant policies.
• Maintain statutory records and licences, including TV licences where applicable.

• Build and maintain relationships with designated Travel Management Companies.
• Support employees with business travel arrangements, ensuring compliance with company travel policies.
• Coordinate flights, accommodation and travel logistics where required.
• Monitor travel‑related expenditure and supplier performance.

• Manage the central invoices mailbox and respond to supplier queries.
• Process purchase invoices accurately using company systems, including Sage and Jira.
• Perform four‑eye checks on employee expenses to ensure compliance with company policies.
• Reconcile and monitor company card expenditure.
• Assist with budget tracking and office expenditure reporting.
• Support supplier onboarding and procurement processes.
• Assist the finance team with…