Hub Receptionist

Job Description

Greenwich Health, the GP Federation in Greenwich, seeks a Bank Receptionist to manage day‑to‑day administrative tasks and serve as the first point of contact for patients in a courteous and efficient manner.

• Respond to telephone enquiries, take accurate messages, and provide non‑medical advice to GPs, patients, relatives, and staff.
• Provide reassurance, direct patients, and facilitate booking for the hubs.
• Enter and update patient data in the computer system, ensuring accurate tracking and necessary transport arrangements for discharge/transfer and follow‑up clinics.
• Perform clerical duties as required and maintain patient confidentiality.
• Open and close premises.
• Refer site‑management issues and complaints to appropriate departments.
• Adhere to Health and Safety and Infection Control regulations.
• Maintain knowledge and skills, provide evidence of competence, and seek advice when needed.

• GCSE or equivalent in English and Maths.
• Basic computer skills including Windows packages.

• Good verbal and written communication.
• Ability to remain focused and work under pressure.
• Understanding of the reception role and the NHS.
• Knowledge of Data Protection.
• Experience with clinical systems, especially EMIS Web, is desirable.
• Flexibility in working hours and willingness to take extra hours when required.

• Competitive remuneration.
• Counselling services.
• Ongoing support and mentorship.
• Opportunities for career development.

This post requires a Disclosure and Barring Service check as per the Rehabilitation of Offenders Act (Exceptions Order) 1975.