Clinical Receptionist

The Role

Pure Sports Medicine is driven by the needs and goals of our patients, and we work hard to ensure they receive the very best treatment to enable them to lead the active lives they deserve.

Our clinical and administrative teams work closely to provide a seamless patient experience from the moment someone books an appointment, to the end of their treatment.

We’re looking for full‑time Clinical Receptionists to join our teams across our eight London‑based clinics, and to provide a 5‑star experience for our patients.

You will be the first point of contact for all patients by way of answering the phone, emails and in‑person when in the clinic. Alongside your team members, you will be responsible for the general management of the clinic environment, booking appointments and providing administrative support to the clinical team, as well as completing all standard receptionist activities detailed below.

Annual salary for full‑time positions starts from £23,000.00 per year. Roles are available across our eight London‑based clinics.

• Opening and closing premises (shift patterns include early starts and late finishes, but no later than 8:15 pm).
• Meeting and greeting patients and visitors, and routing patients on arrival.
• Answering and directing incoming phone calls.
• Managing appointment booking and practitioner diaries.
• Dealing with telephone and online enquiries.
• Registering patients and entering patient information.
• Handling point‑of‑contact payment (invoicing and receipting).
• Processing insurance company invoicing.
• Managing the waiting room and general clinic environment.
• At the end of a shift, leaving the reception area tidy and ready for the incoming colleague.
• Providing handover information, including unresolved or urgent issues.
• Attending staff meetings and company events as required.
• Any other duties which may be required and agreed with the organisation.

• Excellent written and verbal communication skills.
• High level of confidence and ability to instil confidence in others.
• Professional appearance and well‑presented.
• Motivated and focused.
• Excellent organisational skills.
• Good use of initiative.
• Ability to establish and maintain a positive working environment.
• Works well under pressure.
• Excellent interpersonal skills.
• Flexible approach to the role.
• Experience in hospitality, spa, hotel, healthcare or leisure reception.

To apply, send your CV and supporting cover letter to Georgia Harper, including ‘Clinical Receptionist’ and your location preference in the subject line.

Pure Sports Medicine is committed to creating a diverse and inclusive environment with a cultural and social mix of individuals who are welcomed and treated equally regardless of race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.