Office & Operations Manager

We are seeking an experienced, proactive, and highly organised Office/Operations Manager to join our fun and dynamic team s role is critical to the smooth running of our London office and will be responsible for overseeing workplace operations, facilities management, health & safety, supplier relationships, office culture, and administrative support across the business. The successful candidate will be a confident self-starter who thrives in a fast‑paced environment, enjoys taking ownership, and is passionate about creating an exceptional workplace experience for employees, clients and visitors alike.

Office Management

• Take ownership of the day‑to‑day operations of the London office, ensuring a professional, safe and productive working environment.
• Lead office lease renewals and maintain strong relationship with building management & legal.
• Establish best practices, policies, and SOPs for the office as well client sites globally.
• Act as the primary point of contact for office suppliers.
• Manage supplier contracts, renewals and service levels, seeking opportunities for operational improvements and cost efficiencies.
• Coordinate office maintenance, supplies, stationery, refreshments, repairs and refurbishments projects.
• Support business continuity planning and office emergency procedures across all client offices globally.
• Provide administrative support to client offices globally and support additional business projects as required.
• Provide leadership and line management for a distributed team, including performance management, coaching and development across multiple time zones.

Visitor & Employee Experience

• Act as the first point of contact for visitors/clients, ensuring a professional and welcoming experience.
• Lead the organisation of company events, including wellbeing initiatives, summer and Christmas parties and team‑building activities.
• Manage employee recognition initiatives, gifts, milestones and company merchandise.
• Chair and lead the company social committee.
• Support onboarding/offboarding activities to ensure new starters & leavers.
• Support in building engagement programs, onboarding processes and initiatives that enhance employee experience.

Health, Safety & Compliance

• Lead all office Health & Safety activities, ensuring compliance with relevant legislation and company policies.
• Maintain health and safety records, risk assessments, DSE assessments and compliance documentation.
• Coordinate mandatory workplace inspections and compliance checks, including PAT testing, fire safety checks and Legionella assessments.
• Manage accident, incident and near‑miss reporting procedures.
• Organise and coordinate fire drills and emergency evacuation procedures.
• Ensure first aid supplies and emergency equipment remain fully stocked and compliant.
• Act as Lead Fire Marshal and First Aider for the office.
• Manage office insurance policies and renewals, including Employers’ Liability, Management Liability and other relevant policies.
• Maintain statutory records and licences, including TV licences where applicable.

Travel Management

• Build and maintain relationships with designated Travel Management Companies.
• Support employees with business travel arrangements, ensuring compliance with company travel policies.
• Coordinate flights, accommodation and travel logistics where required.
• Monitor travel‑related expenditure and supplier performance.

Finance Administration

• Manage the central invoices mailbox and respond to supplier queries.
• Process purchase invoices accurately using company systems, including Sage.
• Perform four‑eye checks on employee expenses to ensure compliance with company policies.
• Reconcile and monitor company card expenditure.
• Assist with budget tracking and office expenditure reporting.
• Support supplier onboarding and procurement processes.
• Assist the finance team with administrative activities, including PSA and P11D processes.
• Support client invoicing and related administrative activities.

Marketing & Internal Communications

• Maintain and update company social media platforms and internal communications channels.
• Support updates to the company website, Linked In, Instagram and Facebook pages.
• Coordinate office…