Court usher Wood Green- Temp

AO / Court Usher – HMCTS

Location: Wood Green Crown Court, London

Salary: £15.59 per hour + Weekly Pay + Holiday Pay

Contract: Full-Time Temporary Assignment via Brook Street (until December 2026, with possibility of extension)

Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours per week)

Brook Street are currently recruiting for an Operational Support Officer (AO) / Court Usher to join HM Courts & Tribunals Service (HMCTS) at Wood Green Crown Court. This is a varied and rewarding role, combining courtroom support, customer service, and administrative duties. As an Operational Support Officer (Court Usher), you will play a vital role in ensuring court hearings run smoothly while providing professional support to Judges, legal professionals, jurors, witnesses, defendants, and members of the public.

• Prepare courtrooms before hearings and ensure they are ready for use
• Support court hearings through ushering and courtroom duties
• Escort jurors, witnesses, defendants, legal professionals, and court users throughout the building
• Call parties into court and assist the Judiciary during hearings
• Support the Jury Officer with jury management and related duties where required
• Respond to face‑to‑face enquiries and provide excellent customer service
• Process court documentation and maintain accurate court records
• Scan, file, photocopy, and securely manage confidential documents
• Provide general administrative support across court operations

• Previous administration and/or customer service experience
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office applications
• Professional, reliable, and confident in a public‑facing environment
• Ability to remain calm under pressure and deal with sensitive situations
• Ability to work independently and as part of a team
• Comfortable handling confidential information

• DBS (Criminal Record) check
• HMCTS pre‑employment and security clearance
• Employment and reference checks covering the last 3 years