Administrator Customer Service

Administrative & Customer Service Officer Nottingham From £26,000 per year About the Role Reed is looking for a organised and customer-focused Administrative & Customer Service Officer to join our clients growing team to work Monday to Friday in the office This is a varied, fast-paced role combining administration with customer interaction, ideal for someone who enjoys speaking with people and keeping things running smoothly behind the scenes.

You’ll play a key role in delivering a high-quality service experience , primarily over the phone, while ensuring all administrative processes are handled efficiently and accurately.

Key Responsibilities Manage inbound and outbound calls in a professional and friendly manner Respond to customer enquiries and resolve issues promptly Carry out day-to-day administrative tasks (data entry, filing, record keeping) Schedule appointments and manage diaries Maintain accurate and up-to-date customer records Liaise with internal teams to support smooth daily operations About You Previous experience in an administration and/or customer service role is desirable Confident and professional telephone manner Strong communication and interpersonal skills Highly organised with good time management Comfortable using Microsoft Office and general computer systems Able to multitask, prioritise, and work independently

What We Offer Supportive and collaborative working environment Ongoing training and development opportunities Competitive salary based on experience Additional Benefits Company pension Employee discounts Free on-site parking Health & wellbeing programme Casual dress Regular company events Additional Information Full-time position GCSE (or equivalent) preferred Minimum 1 year administrative experience preferred