Office Manager

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group
, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Office Manager

Location: London, United Kingdom

This role combines operational office management with facilities management and Health and Safety responsibilities for the London office. You'll oversee 15 meeting rooms and 8 acoustic booths, manage contractors and suppliers, coordinate catering and events, and act as the primary point of contact for building-related issues — all while leading and developing a team of five.

Success in this role looks like an office that runs smoothly and leaves a strong impression on everyone who walks through the door, a well-managed and motivated Home Team, and full compliance with facilities, Health and Safety, and sustainability requirements at all times.

• Day-to-Day Office Management
  • Oversee the day-to-day running of the London office — ensuring it remains presentable, functional, and well-maintained across all areas
  • Manage 15 meeting rooms and 8 acoustic booths, ensuring they are always set up to a high standard and ready for use
  • Manage the room booking system and coordinate catering for meetings, workshops, and internal events
  • Order office stationery and maintain key workplace supplies, ensuring availability without unnecessary overstock
  • Manage internal office screens and communications — including staff messaging and showcasing the latest work
  • Coordinate incoming and outgoing mail, including urgent courier bookings and international deliveries
  • Maintain office storage areas in an organised and fit-for-purpose condition
  • Provide reception cover when required and act as an active, visible member of the Home Team
  • Support the organisation of regular social events for staff
• Team Leadership and Development
  • Lead, manage, and develop the Home Team: 2 Receptionists, 1 Front of House Assistant, and 2 overnight Security staff
  • Conduct performance reviews, manage rotas and annual leave, and address performance issues where needed
  • Set high standards for client-facing and employee-facing service across the team, and support people to consistently meet them
• IT and Workplace Technology
  • Work closely with the IT team to ensure all meeting room video conferencing facilities are fully operational and fit for purpose
  • Act as a first point of escalation for meeting room technology issues — coordinating resolution efficiently
• Facilities Management
  • Liaise with the landlord, building management, and external contractors to ensure all planned preventative maintenance (PPM) is completed in line with Health and Safety legislation
  • Manage reactive maintenance issues — escalating promptly to appropriate contractors and tracking through to resolution
  • Oversee the performance of external cleaning contractors and carry out regular quality audits
  • Ensure all facilities records, compliance documentation, and paperwork are accurate and up to date at all times
  • Monitor office energy usage and analyse trends to support sustainability goals, green policy commitments, and ISO certifications
• Health and Safety
  • Act as the Health and Safety representative for the London office — maintaining compliance with all relevant legislation and internal policy
  • Serve as a qualified First Aider for the office
  • Act as the main emergency contact and keyholder for the London office, including out-of-hours contact responsibility
• Budget and Financial Administration
  • Raise purchase orders within the internal finance system and ensure invoices are approved accurately and on time
  • Manage catering and supplier spend against agreed budgets, flagging variances…