Admin​/reception GP Practice; Prior GP practice exp

Admin/reception GP Practice (25-30 H/week) Prior GP practice exp. MUST

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, email or via the telephone/video call.

Signposting

Appointment booking

Answer queries from patients and other staff

Scanning incoming hospital letters

Coding letters on systmone

Admin duties inclusive but not limited to knowhow of eRS referrals, deductions, New patient registrations etc

GP practice with a history of more than 2 decades

Inclusive and friendly work environment that gives space to develop and grow.

Job Responsibilities:

Management of Long term Conditions : call/recall and administration. Maintain High Risk Registers (Vulnerable patients, Learning disabilities, Safeguarding etc).

Book, Cancel, amend patients appointments using clinical staff on System 1

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• GCSE grade A to C in English and Maths
• Previous NHS experience

• Experience of working in a GP practice
• Confident speaker
• IT skills (experience with office 365, outlook, etc.)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.