Receptionist Administrator

Epsom, Surrey

£28,000 - £30,000 per annum

Full-time Monday to Friday

We are recruiting a professional and friendly Receptionist to join a well-established plumbing and heating company based in Epsom. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys being the first point of contact for customers and supporting a busy office environment.

The company has built a strong reputation across Surrey for providing a reliable, high-quality plumbing and heating service to both residential and commercial customers. With a supportive team culture and a commitment to delivering outstanding customer service, this is a fantastic opportunity to join a growing local business.

• Answer incoming telephone calls and respond to customer enquiries professionally and efficiently.
• Greet visitors and customers, ensuring a welcoming and positive experience.
• Schedule plumbing and heating appointments and coordinate engineer diaries.
• Manage email correspondence and direct enquiries to the appropriate department.
• Update and maintain customer records and job information on internal systems.
• Liaise with engineers and customers regarding appointments, job updates and service requests.
• Process invoices, purchase orders and general administrative documentation.
• Support the wider office team with administrative tasks and day-to-day operations.
• Handle customer queries and resolve issues where possible, escalating when necessary.
• Ensure the reception and office areas remain organised and professional at all times.

• Previous experience in a receptionist, customer service or administrative position.
• Excellent telephone manner and communication skills.
• Strong organisational skills with the ability to prioritise workloads in a busy environment.
• Good working knowledge of Microsoft Office, including Word, Outlook and Excel.
• Experience scheduling appointments or coordinating diaries would be advantageous.
• Professional, approachable and customer-focused attitude.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and ability to maintain accurate records.

• Competitive salary of up to £30,000.
• Company pension scheme.
• Free on-site parking.
• Ongoing training and development opportunities.
• Supportive and friendly working environment.
• Career progression opportunities within a growing business.
• Regular company events and team-building activities.
• Employee wellbeing support initiatives.