Slough Probation Office Receptionist

Probation Office Receptionist (Band
2)

Location: Slough

• Requirement:
  Cover until a permanent candidate is appointed via live recruitment activity
• Location & Building:
  Slough Probation Office, Revelstoke House, Chalvey Park, Slough SL1 2HF
• Working Days /
  
  Hours:
  
  37 a week full time 7.4 HOURS A DAY
• Working Pattern: OFFICE BASED
• Pay Rate: £12.71
• Proposed
  
  Start Date:
  
  ASAP
• Length of Assignment: up to 6months originally
• Possibility of Extension:
  Yes

Looking for a role where you're the calm, welcoming first point of contact-and where your day-to-day work genuinely helps others? Our Client is hiring for a reputed client in Slough, offering an administrative and reception-focused position within the Probation Service. If you're organised, confident on the front desk, and able to stay composed in busy moments, this could be your next step.

• Acting as the first point of contact for visitors, telephone callers, and email enquiries-greeting people on probation and visitors professionally and promptly
• Logging arrivals and departures, issuing visitor passes and security fobs, and ensuring the appropriate staff member is notified
• Answering basic enquiries about the Probation Service and local Person on Probation support services, and referring more complex questions to the right manager
• Supporting reception with tact and diplomacy-helping to diffuse potentially difficult situations and recognising when additional support is needed
• Being alert to conversations that may indicate a safeguarding or risk issue, taking appropriate action by notifying the right contact
• Managing building logistics, including mail handling, ordering stationery/PPE, deliveries, and meeting room set-up
• Supporting bookings for rooms, hot desks and car parking, including preparing for events and assisting with event registration
• Handling day-to-day petty cash and travel warrants, including collection and transport between probation properties
• Assisting with health and safety and security-acting as key holder where required, operating physical security, testing alarm systems, monitoring CCTV, and supporting evacuation measures
• Logging building faults and incidents, escalating maintenance/repair issues through the correct channels, and making decisions on urgency within guidelines
• Providing confidential administrative support to operational teams where needed, including filing, document production, scanning and archiving (including sensitive/highly confidential data)
• Covering absences and supporting other teams/functions as required (training will be provided)

• A friendly, professional manner with strong communication skills-able to speak confidently and write clearly
• Proven proficiency in ICT skills across the Microsoft Office suite
• Confidence working in a busy, public-facing environment while maintaining accuracy and discretion
• The ability to remain calm and use tact in situations that may become challenging, escalating appropriately when needed
• An eye for safeguarding and risk-knowing when to take remedial action
• A commitment to diversity and anti-discriminatory practice, supporting Equality and valuing Diversity
• A willingness to adapt to reasonable changes and additional duties of a similar level when required

• Core hours include regular unsocial hours (evenings and/or weekends) based on business need
• Security and identity checks apply prior to taking up post
• All external candidates are subject to 6 months' probation (internal candidates are subject to probation if they haven't previously completed a probationary period within HMPPS)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.