Bank Receptionist

Hours Between 09:00 to 20:00 Monday to Friday

Location:

Brandon Centre, 26 Prince of Wales Road, London, NW5 3LG

Reports to:

Lead Receptionist

Accountable to:
Operations Manager

INTERVIEW DATE:
Interviews will be held in-person on Friday 14th August 2026

The main functions of the post-holder are to welcome young people and perform receptionist duties including booking and providing information about Brandon Centre services as necessary. Referring and sign posting clients to services as appropriate.

The principal objective of Brandon Centre is to provide a professional, accessible, and flexible service whichresponds to the psychological, medical, sexual and social needs of young people under 25 years and their families.

The services we provide are:

• Mental Health and Wellbeing Services including individual Counselling & Psychotherapy for young people, Systemic Integrative Treatment for families using a range of evidence-based therapies and therapeutic work and a variety of innovative outreach projects in community settings
• Clinical Training and Consultancy including healthy living, parent programmes and other group work

Administrative and Reception Duties

• Greet clients and visitors in a courteous, friendly and helpful manner.
• Deal with face to face, telephone and email enquiries from the public about the range of servicesavailable and direct them to other services if necessary.
• Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately.
• Manage Reception inbox, following appropriate procedures and forwarding emails as appropriate.
• Maintain stock levels of provision used in the department and ensure clinical and public areas are adequately stocked with supplies, stationery and client information.
• Ensure that the public areas are tidy at all times.
• Liaise with clinicians and other staff as required to ensure the smooth running of the centre and to understand the importance of teamwork.
• Routine reception duties including, post, booking rooms and responsibility of the waiting areas.
• Contribute to the maintenance of the building by helping to complete weekly, monthly and annualhealth & safety checks (to include but not limited to fire safety, panic alarms & water testing).
• Provide general admin support to the Mental Health Referrals Coordinator as required.

Administrative and Reception Duties

• Greet clients and visitors in a courteous, friendly and helpful manner.
• Deal with face to face, telephone and email enquiries from the public about the range of servicesavailable and direct them to other services if necessary.
• Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately.
• Manage Reception inbox, following appropriate procedures and forwarding emails as appropriate.
• Maintain stock levels of provision used in the department and ensure clinical and public areas are adequately stocked with supplies, stationery and client information.
• Ensure that the public areas are tidy at all times.
• Liaise with clinicians and other staff as required to ensure the smooth running of the centre and to understand the importance of teamwork.
• Routine reception duties including, post, booking rooms and responsibility of the waiting areas.
• Contribute to the maintenance of the building by helping to complete weekly, monthly and annualhealth & safety checks (to include but not limited to fire safety, panic alarms & water testing).
• Provide general admin support to the Mental Health Referrals Coordinator as required.

• Participate and assist in evaluation and feedback including administration aspects of audit as required.
• Participate in the appraisal process and give feedback to support your own and team development.
• Attend team and departmental meetings and actively participate in service improvement.
• Proactively participate in one-to-one meetings with line manager, identifying own learning needs,and ways that these may be met.

The post-holder should recognise the importance of effective communication within the team and willstrive to:

• Communicate effectively with other team members.
• Communicate effectively with clients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Maintain a high standard of accuracy in record keeping and documentation.
• Locate and pull notes for existing clients and prepare all relevant documentation as required prior to appointments.
• Accurately record and amend client information to acceptable data quality standards using the manualsystems in place and any new electronic systems as they are introduced.
• Undertake relevant training for electronic information systems in place and under development.

• Enthusiastic, positive and approachable.
• Punctual
• Able to work flexibly and to be adaptable as required
• IT literate with…