Helpdesk Coordinator VA2837

Salary: £29,000
Hours:Permanent, Monday to Friday, 8:30am – 5:30pm 40 Hrs

At
Anabas
, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.

We are seeking a
full-time Helpdesk Coordinator
to join our fast-paced team in White City London.

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.

• Helpdesk call and mail box management
  - Answering callers and email requests or enquiries accordingly and in line with contractual arrangements.
• Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor.
• Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly.
• Ordering of materials and equipment as required.
• Manage, prepare and submit quotations within required SLA on behalf of the FM team.
• Responsible for completing client and internal reports from QFM
• Management of purchase ordering on SAGE. Raising Purchase order & completing accurate goods receipting of invoices as required.
• Monthly reporting on statutory and mandatory compliance of PPMs
• Assist the technical team & FMs with reviewing contractor management – Obtaining and reviewing insurance documents, training certs, risk assessments and booking in attendances at site with site leads
• Complete any other helpdesk related tasks to support our client and wider FM team, as required.
• Liaise with the central helpdesk team based in Darlington on a regular basis
• Be prepared to participate in an on call rota in conjunction with the central helpdesk.

We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.

• Previous office experience in a similar role
• Strong communication skills, able to manage customer expectations
• Excellent organisational skills with the ability to prioritise effectively
• Confident IT user (Microsoft Office, email, CAFM systems, or similar)
• A positive team player with a flexible, can-do approach
• Reliable, self-motivated, and committed to delivering work to a high standard

• 33 days annual leave (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward scheme
• Cycle to Work scheme
• "Recommend a Friend" scheme
• Company events
• Aviva Digital GP service
• Training and development opportunities
• Subsidised gym membership
• Access to healthy snacks and drinks

If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.