Facilities Helpdesk Coordinator

Job Description

Helpdesk Coordinator – White City, London
£31,000 | Monday–Friday, 8:30am–5:30pm (40 hours)

Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City.

This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs.

• Manage helpdesk inbox and calls, logging requests accurately on CAFM
• Schedule engineers, contractors, and service teams
• Track job progress, update records, and produce reports
• Raise purchase orders, manage invoices, and support quotations
• Support compliance reporting (PPMs) and contractor administration

• Previous experience in a helpdesk or FM coordination role
• Strong organisational and communication skills
• Confident IT user (CAFM systems, MS Office)
• Proactive, reliable, and customer-focused

• 33 days holiday, EAP, and reward schemes
• Training and development opportunities
• Subsidised gym membership and additional benefits